FLAS Receives Emerald Award from ATSI

Finger Lakes Answering Service (FLAS) of Auburn , NY has been honored with the exclusive 2011 Award of Excellence for the seventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and Canada . Finger Lakes Answering Service was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio , TX .

“We are extremely proud to have Finger Lakes Answering Service rank in the TOP 5 of all the answering services in this international association. This is the second year that we have achieved a TOP 5 ranking which speaks clearly of our staff’s continual push for excellence,” says Gardner McLean, President of Finger Lakes Business Services, the parent company of FLAS and several other answering services in New York , Florida and Colorado .

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents,” says ATSI President Michael Fultz. “If a company receives the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”
Now a seven-time winner, Finger Lakes Answering Service earned the Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of Finger Lakes Answering Service on their proven TOP 5 quality service to their customers.

“This is all about training, coaching, supervising and monitoring that is done on any ongoing basis in order to not only attain this prestigious award, but more importantly, to provide our clients with the highest level of service, “ says Ray Schremp, Vice President of the company. “Our staff is dedicated to proving themselves every day, with every call that we handle.”