For Immediate Release Friday, June 21, 2013
Finger Lakes Answering Service (FLAS) of Auburn, NY has been honored with the exclusive 2013 Award of Excellence for the ninth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery throughout the world. Finger Lakes Answering Service was presented with the award at ATSI’s 2013 Annual Convention held in Kansas City.
“We are very excited to have earned ATSI’s the top ranking in 2013. We equally pleased to have earned the Award of Excellence for the 9th straight year and for finishing in the top 5 for the past 4 years. Our dedicated team of professionals, lead by Karen Goodman, works very hard to ensure that we consistently deliver excellent service to our clients and their callers, year-in and year-out,” says Gardner McLean, President.
Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.
“The Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards of excellence. Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment to providing a world class customer service experience with every interaction performed on behalf of their clients,” says ATSI President Maryann Whitmore.
Finger Lakes Answering Service was presented with the Sapphire Award for earning the ATSI Award of Excellence for the 9th consecutive year. ATSI extends its special congratulations to the staff of Finger Lakes Answering Service on earning 2013’s TOP SCORE among all of the participation call centers.
Ray Schremp, Vice President, said ““We participate in the ATSI Award of Excellence program because it is a great way for us to reinforce the high standards we set for ourselves and it encourages all of our employees to work toward a common goal excellent customer service. Excellence is not a goal that you reach and forget; it is a perpetual process of achieving the highest levels of performance on each call by every employee.”