2014 ATSI Award of Excellence (10th Consecutive Year)

For Immediate Release
Monday, June 23, 2014

Finger Lakes Answering Service Wins TOP FIVE ATSI Award of Excellence

Finger Lakes Answering Service (FLAS) of Auburn, NY has been recognized as having one of the TOP FIVE SCORE’s in the annual international Award of Excellence competition sponsored by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery throughout the world. FLAS was presented with the award at ATSI’s 2014 Annual Convention held in Memphis, TN, along with recognition for earning the Award for the 10th consecutive year.

“We are very excited to have earned ATSI’s the top-five ranking in 2014. We equally pleased to have earned the Award of Excellence for the 10th straight year and for finishing in the top 5 for the past 5 years. Our dedicated team of professionals, lead by Karen Goodman, works very hard to ensure that we consistently deliver excellent service to our clients and their callers, year-in and year-out,” says Gardner McLean, President.

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Sharon Campbell.

Now a ten-time winner, Finger Lakes Answering Service earned the Diamond Award for earning the ATSI Award of Excellence for the 10th consecutive year. ATSI extends its congratulations to the staff of Finger Lakes Answering Service on their proven TOP FIVE quality service to their customers.

Ray Schremp, Vice President, said ““We participate in the ATSI Award of Excellence program because it is a great way for us to reinforce the high standards we set for ourselves and it encourages all of our employees to work toward a common goal – excellent customer service. Excellence is not a goal that you reach and forget; it is a perpetual process of achieving the highest levels of performance on each call by every employee.”