Finger Lakes Answering Service Receives TOP TEN and Pearl Award from ATSI
June 16, 2010
Finger Lakes Answering Service of Auburn, NY has been honored with the exclusive 2010 Award of Excellence for the sixth consecutive year. This year, Finger Lakes Answering Service also earned special recognition as having scores that were in the TOP TEN of the industry. The awards are presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Finger Lakes Answering Service was presented with the award at ATSI’s 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, CA .
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. Answering Services with excellent scores in ALL categories are presented with the coveted Award of Excellence.
Now an impressive six-time winner, Finger Lakes Answering Service earned the Pearl Award for six consecutive years. ATSI extends its congratulations to the staff of Finger Lakes Answering Service for their proven TOP TEN quality service to their customers.
“We work hard all year to achieve the ATSI Excellence standards on all of our calls”, says Gard McLean, President of Finger Lakes Business Services, Inc., the parent company of Finger Lakes Answering Service. “We are continually evaluating our staff and coaching them to attain perfect scores on every call. We are very pleased to see that the efforts are rewarded with these 2 awards. We have strived each year to be in the Top Ten, and have improved our standings each year.”
“We have made an event around the winning of these awards”, says Ray Schremp, Vice President of the Answering Service. “We have a few days of celebration with luncheons and handing out of bonuses to our whole team. We are extremely proud to have had the 4 th highest score in the world this year. This will be hard to top next year, but we will try.”
“The training that the agents of ATSI members receive in preparation for professionally handling these phone calls is the best assurance that an Award of Excellence Winner is a high quality provide of telephone answering services!” says ATSI President Larry Goldenberg.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others.