February 19, 2010
SYRACUSE , NY —Finger Lakes Business Services, Inc. (FLBS) today purchased the assets of Nunn’s Communication Services, Inc. ( Nunn’s ), an answering service based in Rome , NY . Nunn’s has been in business serving the Mohawk Valley and Central New York since 1947. The previous owners of Nunn’s have decided to focus their resources on other business ventures.
Nunn’s is the fourth New York State answering service acquired by FLBS. The company previously purchased Ithaca Answering Service in 2002, Communications Group in Syracuse in 2003, and Executive Support Services in Oswego in 2006.
The company previously purchased three out-of-state answering services: Answer Bay Area in Tampa in 2009, the Communications Center of Steamboat Springs, CO. in 2006 and Greeley Telephone Answering of Greeley CO. in 2007.
Gardner McLean, President of FLBS is excited about the potential for the company and its customers: “We look forward to continuing the solid performances of Nunn’s Communication and further grow it by providing additional offerings to the Mohawk Valley clients. We are handling their calls with our Syracuse and Auburn offices, with our Tampa office available as backup.”
Nunn’s was a full-service answering service located in Rome , New York and was established in 1947. Nunn’s clients will have no interruption in service and will benefit from Finger Lakes Business Services’ continued investment in new technology and focus on customer service. In June, Finger Lakes Answering Service of Auburn and Communications Group of Syracuse were both honored with the exclusive 2009 ATSI Award of Excellence for the 5th consecutive year. The Award of Excellence is a program that provides independent testing of quality in customer service levels.
“This acquisition is the first since we have networked all three of our offices together. We will be using more technology to manage their accounts, and the benefit will be that we now can offer the Nunns clients a broader array of options.” says Ray Schremp of Cicero NY who is Vice President.
“After signing a contract in late 2009, our staff worked diligently with the staff of Nunn’s to ensure that the transition of the call activity to the Auburn-based telephony system was seamless. All of our staff’s hard work paid off today as the transition went without a hitch,” said Gard McLean of Skaneateles , NY .
According to industry sources, this places Finger Lakes Business Services in the top 3% of all 4,000 answering services in the country in terms of size, with over 1,700 clients and 75 employees. Nunns joins existing call centers: Finger Lakes Answering Service, Communications Group, Communications Center of Steamboat Springs, Executive Support Services, and Greeley Telephone Answering under the Finger Lakes Business Services corporate umbrella.
For more information regarding Finger Lakes Business Services, please visit the corporate website www.callflas.com or call 800-308-5544.
Gardner McLean, President
Ray Schremp, Vice President