JANUARY 10, 2007 – FOR IMMEDIATE RELEASE
SYRACUSE, NY—Finger Lakes Business Services, Inc. acquired Communications Center of Steamboat Springs, an answering service based in Steamboat Springs, CO on November 1, 2006. This move increases the number of clients of Finger Lakes Business Services to more than 1,000 across the country.
Communications Center of Steamboat Springs’ clients have had no interruption in their service and will benefit from the acquisition as Finger Lakes Business Services has continuously invested in new technology that allows for additional features and is more reliable because of back up generator systems that Finger Lakes Business Services installed in 2005.
The main customer base of Communications Center includes a similar profile to that of Finger Lakes Business Services, with clients in health care, contractors, apartments/ condominiums, professional services, trucking. The new industry that has been added to the Finger Lakes Business Services client list is the industry revolving around well- drilling. Communications Center clients were mainly located in the Northwestern quadrant of Colorado and the accounts will now be serviced from Finger Lakes Business Services offices in Syracuse and Auburn.
“In addition to benefits because of our investments in technology and backup systems, some Communications Center customers will actually be able to reduce their monthly bills by taking advantage of cost saving options that we offer,” Finger Lakes Business Services President Gardner McLean said. “At a time when many larger companies are moving calling and answering centers out of the country, we’re glad to be able to offer services and expand our national market.”
Finger Lakes Business Services is in the top third of all 4,000 answering services in the country in terms of size. McLean, a Skaneateles resident, serves as president of the businesses while Ray Schremp, a Cicero resident, serves as Vice President.
Communications Center joins existing call centers: Finger Lakes Answering Service of Auburn and its sister company, Communications Group of Syracuse, under the Finger Lakes Business Services corporate umbrella. Communications Group was founded in 1965 as a local answering service and was acquired by Finger Lakes Business Services, Inc. in 2003. The sister company, Finger Lakes Answering Service, was founded in 1990 as an answering service and was purchased by Finger Lakes Business Services in 2002.
Gardner McLean, President
Ray Schremp, Vice President