Outstanding Service Earns Diamond Plus Award of Excellence – Eleven Time Award Winner
Finger Lakes Answering Service wins coveted ATSI Award of Excellence
FINGER LAKES ANSWERING SERVICE has been honored with the exclusive ATSI 2015 Award of Excellence for the 11th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Finger Lakes Answering Service was presented with the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
“This year’s achievement of finishing in the top 5 for the past 6 years is unprecedented. We boast a dedicated team of professionals, lead by Karen Goodman, that works very hard to ensure that we consistently deliver exceptional service to our clients and their callers, year after year. As a result of their efforts we’ve earned ATSI’s Top 10 ranking again and we’re equally proud to have earned the Award of Excellence for the 11th straight year.”, shared Gardner McLean, President of Finger Lakes Business Services, Inc.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes: Response Time, Courteousness of Rep, Accuracy of Call, Knowledge of Account, Overall Impression of Call.
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Jeffrey W. Zindel.
The award started 19 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now an eleven-time winner Finger Lakes Answering Service earned the Diamond Plus Award for eleven consecutive years. ATSI extends its congratulations to the staff of Finger Lakes Answering Service on their proven Top Ten quality service to their customers.
Ray Schremp, VP of Operations says, “We participate in the ATSI Award of Excellence program because it is a great way for us to reinforce the high standards we set for ourselves. Excellence is something that you have to earn with each incoming call. Our participation also encourages all of our employees to work toward a common goal – outstanding customer service.”