We would like to recognize and congratulate the members of our Auburn team who received our 2015 Service Anniversary Award.  They are an exceptional group of professionals and their dedication to their careers allows our company to be recognized year … Continue reading →

When evaluating Answering Services, it is important that you understand exactly how you will be billed for their services. In particular, be aware that, when it comes to pricing, you may be comparing apples to oranges. In general, Answering Services … Continue reading →

Service Are customer service representatives available 24/7, including holidays?   Does the company offer both live operator and automated response services? If appropriate for your business, the use of a personalized announcement to give office hours, etc. combined with an option … Continue reading →

It is easy to keep track of the dollars that go out the door each month when you pay our bills. More difficult to calculate, but just as important to the health of your company, is the cost of the … Continue reading →

Here are some other common types of Call Forwarding: Call Forwarding When Busy This feature allows for your incoming calls to be automatically forwarded to another telephone number whenever your line is busy. This is great for an office where … Continue reading →

At its core, personal service is all about the person. The age of emails and text messages has caused many of today’s businesses to become nameless and faceless entities, emotionally detached from their customers. Live Operator Answering Services can help … Continue reading →

For Immediate Release Monday, June 23, 2014 Finger Lakes Answering Service Wins TOP FIVE ATSI Award of Excellence Finger Lakes Answering Service (FLAS) of Auburn, NY has been recognized as having one of the TOP FIVE SCORE’s in the annual … Continue reading →