- Studies show that surveys done by an independent party give more accurate data.
- Phone surveys are generally more successful then a mailer.
- Call center staff will call a customer list and ask a series of questions that you provide.
- Third party surveys are impartial which allows for better measurement of your company.
- Gives customer feeling that you are providing a more “personal” approach.
- Gives customers impression that their feedback is important.
- Data can be captured and delivered in a variety of methods that will meet your needs.
- Quicker access to information to address issues or follow-up on additional needs/ requests.
- Allows you to evaluate your company and areas of achievement or improvement.
Contact us now and let our award-winning live answering service and outsource call center help your business.