Answering Service


Why Answer Finger Lakes? Missed calls, voicemail boxes and customers patiently waiting during continuous ringing are a thing of the past. Consumers today expect immediate attention and access to the products and services they desire – any waiting or non-answer will result in a dropped call and lost business.

Instead of taking a chance with a non-performing recorded answering services, Answer Finger Lakes Answering Service provides a live, local professional receptionist to answer your incoming calls with a personalized message of your choice.

Our teams have specialized knowledge on specific industries, including medical, legal, real estate, trade services, and more. Our experience with small business goes beyond just answering the phone, so we can we can step right in and free up your time to take your company to the next level.

In an ideal scenario, being available to attend to every office call would be effortless. Your undivided attention solely on the caller, catering to their needs without interruptions or distractions from an endless list of tasks. Reality paints a different picture. Amidst a myriad of responsibilities, the phone often takes a backseat to the numerous duties required to operate a successful business. While the aspiration remains to offer round-the-clock support, the practicalities of a busy schedule often intervene. This is where the services of Answer Finger Lakes step in.

With Answer Finger Lakes, you can combine the best of both worlds. Never miss an opportunity to engage a potential customer while ensuring existing clients receive top-notch care from courteous, resourceful agents. This allows your team to concentrate on pivotal tasks unique to your expertise. Serving as an extension of your workforce, Answer Finger Lakes delivers tailored solutions, catering to diverse phone answering requirements regardless of your budget.

More than just answering your calls.

An extension of your Business.

24 Hour Answering Service

In a world that operates around the clock, callers expect round-the-clock support. Answer Finger Lakes offers seamless 24/7 live answering services, catering to primary or backup call answering needs, day and night. Our agents adhere to customized call scripts aligned with your organization’s language, policies, and procedures, ensuring callers experience the same superior customer service as if speaking directly with your team.

After Hours Answering Service:

Our after-hours call answering service provides versatile coverage whether it’s the end of the workday, vacation time, or routine coverage when the office is unmanned. Employing a team available during night hours guarantees continual support for new customer acquisition or serving existing clientele.

Bilingual Answering Service

Recognizing the growing diversity within the United States, Answer Finger Lakes offers bilingual support to bridge communication gaps. Fluent in English and Spanish, our receptionists aid non-native English speakers in placing orders, scheduling appointments, and addressing inquiries, expanding your customer base.

Local Agents

Polite interactions are handled by our hard working local agents, all based in our wonderful NY state. They understand your community as it is theres too and your clients will appreciate the familiarity breeding further trust and rapport for your business.

Industries We Serve

For nearly three decades, we’ve been providing expert answering service and call center solutions to thousands of businesses across a wide range of industries.

Our solutions are broad, including standard/custom answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery.

Legal Answering Service

Medical Answering Service

Business Answering Service

Dentistry Answering Service

Hospitality & Travel Answering Service

Property Management Answering Service

Funeral Home Answering Service

Our agents are all U.S.-based and local, so they understand the community just as well as you do.

Your business is our business, which means our services are tailored to your needs.

Live agents available to answer the phone 24/7, 365 days per year.

We’ll host your voicemail for you with 24/7 support and availability – stay connected, day and night.

Offer your callers a support team with professional agents to manage your inbound call needs.

Does your management team need to stay in the loop of calls received after hours? We can help.

Custom scripts ensure that your customers receive the quickest response to their enquiries.

Get reliable emergency dispatch notification sent to your selected device and line.

“Many of my clients are small business or in the start-up phase, so I get asked a lot about what I do for different areas of my business. I get asked about my employees and the process I went through hiring them. When they find out the person who answers my line is not an employee, they want to know more about your services.”

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