Our New York Team

Our Auburn location was founded in 1990 and known as Finger Lakes Answering Service. This was then merged into Finger Lakes Business Services in 2002 by Gardner McLean and Raymond Schremp. Auburn still serves as the headquarters for Answer Finger Lakes today providing phone answering services to more than 1000 local businesses alongside our Syracuse location.

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24/7 Local Phone Answering Service

With the your answering service teams taking calls from Auburn, Syracuse and Watertown, you will be able to extend your hours of operation and availability for new business — servicing callers 24 hours a day, 7 days a week.

Whether you’re a growing business with fluctuating support needs, an attorney looking for additional administrative support or a doctor looking for an after hours service, you will enjoy the attentive professionalism of our friendly answering service agents and virtual receptionists. Need a bilingual answering service? We’ve got your covered with team members who are ready to assist your callers with the same level of attention and care that you would.

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24/7 Answering Service Solutions

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New York Answering Service

We understand running a business in requires a person to wear many hats. Whether you’re just starting your company or have been successfully managing growth for years, our dedicated New York answering service teams can help free up some of your time throughout the day. To continue to succeed it’s critical to find quality partners. That’s where our Answer Finger Lakes Answering Service team can help. You can feel confident knowing that some of the most crucial aspects of your business are being handled promptly, professionally, and correctly and every call is answered with a smile in our voice. For over 50 years Answer Finger Lakes has been a leader in answering service by offering affordable rates with call answering services 24 hours a day, 7 days a week.

Here are a few reasons why businesses have been using our services for overnight business answering service support, overflow phone answering service for small business, and customized virtual receptionist services for over 50 years:

  • 24/7 Answering Service
  • Affordable Pricing Plans
  • Bilingual Agents
  • No Contracts
  • HIPAA Compliant
  • Industry-leading Technology
  • Customized Scripts & Answering Protocols
  • Dedicated Agents

Why Choose Us?

Answer Finger Lakes is more than just a smart, easy, and affordable way to manage your calls. We want to ensure that we live up to being a true business partner by providing personable answering service and virtual receptionist agents delivering first-class support to you and your customers. From message forwarding to appointment scheduling or order-taking, our agents are always on call, ready to provide exceptional customer service. Whether you are reorganizing your business priorities, trying to cut costs, or just want to spend some extra time with your family, you’ll never miss another call. Whatever your needs, Answer Finger Lakes is much more than just a typical call answering service—we’re your answering service.

24/7 Answering Service

You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.

We're Local

Answer Finger Lakes is truly part of the New York business scene. With our answering service facilities right here in Auburn and Syracuse you can be sure that your business has the advantage of utilizing and supporting your community, not some offshore dialing farm.

Dedicated to Customer Care

Answer Finger Lakes knows how much you value your customers, and we want to keep them happy just as much as you do. The positive attitudes and hospitality of our agents will be sure to warm your customers like a beautiful summer night. Our tireless staff works day and night to ensure that your customers will always be greeted with a cheerful voice and easy solutions, leaving them happy and satisfied you’re your company’s level of service.

It Makes Financial Sense

Companies often find that hiring an answering service is an ultimate cost-cutting tool. An answering service can replace the need to hire a full-time receptionist or administrative assistant. The money saved on a salary and benefits package combined with the efficiency of never missing another call makes our service second-to-none in terms of ROI.

Answering Service Success

It works! Our professional staff is trained to know exactly how to handle each call to best suit your needs. With 24/7 service you can feel confident knowing that customer service is being handled even after hours, generating business, and serving customers when you aren’t able to.

Fits Businesses of All Sizes

Whether you’re on the job site or at the office, customer communications are key to your business. We give you another tool for your toolbox – so you’ll never miss a new opportunity. Our professionally-trained specialists deliver a custom-built, cost-effective and personal voice for your new and current customers, 24/7/365.